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Online backup FAQs

Frequently Asked Questions

Below we have listed some Frequently Asked Questions regarding our backup services. If you have a query that is not covered here please give us a call on 1300 358 227

Vault’s Top 5 FAQ's:


How Secure is my data?
Through a 256-bit encryption, your data is fully encrypted before leaving your computer with a unique encryption key you create, so you are the only person who can ever access your data. This provides optimum security!
Where is my data stored?
All your data is stored in Australia and does not leave Australia, with our data centres being located in Brisbane, Melbourne and Sydney. Your data is protected at all times by Australian State and Federal laws. No Patriot Act, no US agency seizing hardware or foreign governments forcing us to reveal your data.
Will Vault support my operating system?
Vault supports the following operating systems:
  • Windows Vista
  • Windows XP
  • Windows 2003
  • Windows 2000
  • Windows NT
  • MAC OS X*
  • Linux*

*These platforms are JAVA based. Please contact us for more details.

How much online backup space do I need?
The best way to determine this is to simply select the folders on your system which you feel are the most crucial and then view the "Size on Disk" space for each. An example of folders to check might be "My Documents", specific "Program" data folders and any other data folders. Simply, add up the sizes and this will provide a "rough" idea of the required storage space. You can then pick the backup plan that is appropriate for you.
How does your billing work?
Upon signing up for our service, you will have the option of either a monthly or annual billing cycle. All accounts will be AUTOMATICALLY renewed at the end of the selected billing cycle unless cancelled more than 7 days prior to renewal by the customer. Cancellation can be made at any time using this feature in the client area at https://clients.fluccs.com.au

Other FAQ's:


How long are my backup files retained?
Your online backup files are retained for as long as you keep your account current. All files in any account which is discontinued due to either billing issues or voluntary cancellation on the customer's behalf will be deleted from our online backup servers.
Are my backed up data files private?
Yes. Upon installing the Fluccs Vault application, you will be required to enter an encryption key. This key is ONLY known by you. Without this encryption key, your data is not retrievable by you, anyone else or even Fluccs Vault.
Is there a free trial?
Yes we offer a 14 day free trial account with a 1GB storage limit so you can get an idea if Fluccs Vault is right for you. Prior to the 14 day trial expiration, you will be notified as to whether you would like to subscribe to our online backup service or not. If you choose not to subscribe, the account will be terminated and all data will be removed from our online backup servers.
How does your service work if I have multiple PCs to backup?
This is not a problem. You would simply have a separate license (backup client) for each PC that you are planning to backup online with us.
What if my PC and/or laptop crashes?
In the event of a severe computer failure, you would simply repair and/or replace the PC in question and then download and re-install the backup client software. Then it is simply a matter of restoring the backed up data files back to your PC. You may also use your web browser to access your files utilizing the web-based Fluccs Vault interface.
How fast are my files transferred back and forth?
This all depends on your actual internet connection speed. It is important to note that a typical DSL internet connection will yield a faster "download" speed and a slower "upload" speed. We have a dedicated Gigabit fiber connection to the internet. We do not throttle file transfer rates to our online backup servers.
Does your Backup client software impact my PC?
The Fluccs Vault software client has been designed to have a minimal impact on your PCs performance. In most situations, you will not even notice that the backup client is even running as it runs as a service in the background.
What if I only have a "dialup" internet connection available?
We are sorry, but we cannot support operation over a dial-up internet connection. The connection speed is simply too slow to accommodate the typically large files which would be backed up online.
Can I choose to backup the files on my PC manually at any given time?
Yes. You can at any time that you have a broadband internet connection available, manually have the Fluccs Vault software client initiate a backup session.
How secure are my backup and restore sessions?
Very secure. The data that you back up to or restore from our online storage servers is secure. The Fluccs Vault software client uses AES 128 or 256-bit private key encryption technology. The connection to and from our online backup servers is secure using SSL & SOAP messaging. This in conjunction with your own private encryption key, you can be certain that your data files are strictly secure and confidential.
Is it possible to perform an "off-line" backup & / or restore with Fluccs Vault?
In some cases it may be desirable to perform an "off-line" backup or restore session with Fluccs Vault. In this event, an external hard drive would be used at your site to either perform a backup or restore session. This external hard drive would then be sent back to us here at Fluccs Vault where your desired data would be either "uploaded" or "downloaded" depending on the desired operation. This service is available for a nominal charge. Please contact us for more details on this. We look forward to hearing from you!
Is my personal information private?
Absolutely, Fluccs Vault will never sell or divulge any of your personal information to any third parties.
What happens in the middle of a backup session with a lost connection?
In the unlikely event that your internet connection is lost, the backup software client will notify you that the backup session failed and then once an internet connection is re-established, the backup session would commence from where it had left off prior to the loss of the internet connection.
Will the files on my PC automatically be backed up?
Yes. As long as there is a broadband internet connection, and you have a scheduled backup task set up, the Fluccs Vault software client will automatically initiate backup sessions with the configuration you setup.